Shipping & Handling Policy

General

  • Shipping is available across Canada & the USA only.

  • Free shipping is offered in Canada on orders over $250 CAD.

  • For Local Pickup orders (Edmonton & Area), a 15% discount will be applied at checkout for items over $250 CAD.

  • During checkout, please be sure that all information provided is correct. Angela Carrozza is not responsible for shipments that are not able to be delivered due to incorrect or incomplete information. 

Shipping & Processing Time

  • Please allow 2-5 business days for items to be packaged and shipped. Larger artwork pieces may take longer to professionally package.

  • Orders are not shipped or delivered on weekends or holidays.

  • Orders are most commonly shipped via Canada Post. Occasionally, another provider such as UPS or Purolator will be used. You will be notified of the selected shipping carrier.

  • Estimated Shipping Times for Canada Post:

    • Canada : 2-7 business days

    • USA : 7-10 business days

Shipment confirmation & Order tracking

  • A shipment confirmation email will be sent once the order has shipped, including the tracking number. The tracking number will be active within 24 hours.

Duties & Taxes

  • Packages sent to the USA may be subject to duties and taxes. The customer is responsible for these fees.

Return Policy

  • All sales are final.

  • Angela Carrozza does not allow order cancellations, refunds, or exchanges.

  • Angela Carrozza is not responsible for damage caused by shipping or by the customer.

  • Angela Carrozza is not responsible for any lost or stolen packages.

  • Angela Carrozza is not responsible for shipments delivered to an incorrect address. It is your responsibility that all information entered at checkout is accurate.

  • Given the nature and delicacy of certain pieces, stones, glass, texture, or crystals may become loose and even fall off. This is not a defect and is possible during transportation. If you are concerned, please reach out to Angela Carrozza and instructions can be given to replace and/or fix it.

Please reach out to Angela Carrozza if you have any questions or concerns with your order.